Returns & Refunds - G7 Mobile Shop
+92 300 1234567 | info@g-saven.com

Returns & Refunds Policy

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 7-day return policy for manufacturing defects.

Eligibility for Returns
  • The product must have a manufacturing defect
  • The product must be unused and in original packaging
  • The return request must be made within 7 days of delivery
  • Original receipt or proof of purchase is required
Non-Returnable Items
  • Used or damaged products (not due to manufacturing defect)
  • Products without original packaging
  • Products with physical damage caused by customer
  • Software or digital products

Refund Policy

Refunds are processed within 7-10 business days after we receive and inspect the returned product. The refund will be credited to your original payment method.

Refund Process
  1. Submit a return request through your account or contact our support
  2. Our team will review your request within 2 business days
  3. If approved, you'll receive return instructions via email
  4. Ship the product back to us using the provided instructions
  5. Once received and inspected, we'll process your refund

Exchange Policy

If you receive a defective product, you can exchange it for the same product or a different product of equal or higher value. You'll need to pay the difference if the new product costs more.

Warranty Claims

For warranty claims, please contact our support team with your order number and product details. We'll guide you through the warranty process with the manufacturer.

Need to Return an Item?

To initiate a return, please contact our support team with your order details.

+92 300 1234567
info@g-saven.com
Contact Support